With over 15 years of experience in healthcare, education, and customer service, Karen is passionate about helping people and creating a welcoming experience for every client. Her warm, approachable nature and strong organisational skills ensure clients feel comfortable, supported, and well cared for from the moment they arrive at Guidestar.

Karen holds a Certificate II in Business (Office Administration) from Kangan Batman TAFE, a Bachelor of Arts (Advocacy and Mediation) from Victoria University, and an Associate Diploma in Social Science (Justice) from Victoria University. She is also fluent in Spanish, allowing her to communicate with and support a broader range of clients. Karen’s diverse background has equipped her with excellent communication skills and the ability to build positive, supportive relationships with clients, families, and colleagues.

Karen is passionate about ensuring every client feels welcomed, respected, and supported throughout their experience with Guidestar. Whether greeting clients at reception, assisting over the phone, or answering emails, she is committed to providing friendly, personalised service and helping each person feel at ease.

Outside of work, Karen enjoys going to the movies, cooking delicious meals, spending time with her much-loved fur babies, and catching up with family and friends. She looks forward to welcoming you to Guidestar and helping make your experience with us a positive one.